Policies:

All beads and parts are subject to availability, please note: we reserve the right to substitute when necessary. We strive to make your piece exactly as pictured and most substitutions will not affect the overall appearance and outcome of the finished product.


We have a 90 day guarantee from the date the product is shipped. We guarantee against defects in workmanship under normal wear.


Please send your piece back to us if under warranty and include your full name, address, and invoice number. Please use a padded envelope to prevent damage and insure the piece. I am not responsible for items returned that have been lost or damaged.



Mailing Address:
Designs by Diana
14180 W 130th Terr
Olathe, KS 66062



If the piece needing repair is over 90 days old, please refer to the resizing section of our store for pricing details.

Prices are subject to change without notice.

Placing an Order:

To place an order click on the "Add to Cart" button. Make sure you have made all selections that pertain to your purchase. Omitting any required information will prolong the production of your order.

In order to make a purchase you will be asked to register with a user name and password.

We accept all major credit cards through Paypal. All amounts are in US dollars. We would also be happy to accept money orders and cashier's checks.

Your security and privacy are important to us. Your information will not be distributed, displayed, or sold in any way. We do not allow any third party access to your private information, unless forced to do so by law.

Shipping:

We ship all orders within 2-3 business days excluding major holidays when the turnaround time could be up to a week plus shipping. Shipping insurance is optional at $1.99 per package. Although packages are seldom lost by the USPS, it is the responsibility of the buyer (not Designs by Diana) to purchase insurance. Packages that are not insured will not be replaced if they are lost. Also it is the responsibility of the buyer to track the package if it is not insured.

It is not the responsibility of Designs by Diana to ensure shipping times. It is the sole responsibility of the United States Postal Service. All shipping time frames are estimates only provided by the USPS.